Terms And Conditions Of Use
Shipping And Handling
All deliveries are insured and have to be signed for, if no one is available to sign for your delivery you will be left a calling card with contact details for rearranging delivery to a convenient time.
Please allow an extra 5 working days for cheque clearance if paying by cheque. All claims for delivery shortages and damages must be notified in writing by post, fax or email within 72 hrs of signing for the delivery, any claims for shortages or damages reported after this time limit will not be accepted. Mainland UK (except JE, GY, BT, IM, HS, IV, KA, PA,PH, TR, ZE postcodes, see below for charges to these postcodes): Standard 1 to 2 day Delivery (Order by 4pm to receive in 1 to 2 days by 6pm): £9.95 for first 15Kg then 35p per Kg Express Next Day AM Delivery (Order by 4pm to receive Next Working Day by 12pm): Express Next Day PM Delivery (Order by 4pm to receive Next Working Day 12pm to 6pm): Express Next Day 9am Delivery (Order by 4pm to receive Next Working Day by 9am): £39.95 for first 15Kg then 95p per Kg Saturday Delivery (Order by 4pm to receive Saturday by 12pm): £39.95 for first 15Kg then 95p per Kg standard 1 2 day 4pm receive in to days by Delivery (Order 6pm):
19.95 for first 15Kg then 35p per Kg
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, video heads, monitor tubes & CCD sensors damaged by normal wear & tear) The following exclusions apply to the refund policy stated above: Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at SmartWitness discretion and with prior written agreement. Goods over 30 days old will not be accepted for refund. Goods that are not in their original packaging and condition are excluded. VCR's used for more than 1 hour are excluded.
We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
b. Administer and enhance the website and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
You may cancel your purchase within 7 days from the date of delivery by calling 0870 442 2020 and obtaining a returns number. Providing we receive the goods within 7 days of issuing a returns number and in their original packaging and condition you will be refunded the price paid within 30 days from the date on which we received the goods. All returns are to be sent to SmartWitness at the buyers own cost and risk.
In the unlikely event that you receive a faulty product or your product becomes faulty we will repair/replace (at our discretion) the product. Please call 0870 442 2020 to obtain a Returns Authorisation Number so that you can send the faulty product back to us. The Returns Authorisation Number must be clearly marked on the outer packaging of the goods you return, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. All returns are to be sent to SmartWitness at the buyers own cost and risk. The cost of returns to SmartWitness is not covered by the product warranty.
Returns procedure:
If you would like to make a return, please call us to obtain a Returns Authorisation Number, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. The buyer will be responsible for ensuring that all returns are delivered to SmartWitness and for providing proof of delivery of such return, the cost of such returns is not covered by the Product warranty.